• Receiving and logging customer calls related to support/maintenance
    • Assignment of
      • issues to customer support, engineers and/or developers
      • issue‐fixes and minor enhancements.
    • Evaluation and classification
    • Escalation and/or Closure
  • Change Requests
  • Server monitor
  • Providing a yearly report to the client about the issues/enhancements during the maintenance period
  • Updates

60$

Per hour