- Receiving and logging customer calls related to support/maintenance
- Assignment of
- issues to customer support, engineers and/or developers
- issue‐fixes and minor enhancements.
- Evaluation and classification
- Escalation and/or Closure
- Assignment of
- Change Requests
- Server monitor
- Providing a yearly report to the client about the issues/enhancements during the maintenance period
- Updates
60$
Per hour
